How to unlock your phone

United States Operators

Unlocking your phone is a simple process for most United States network operators:

  1. Call the customer service number for your provider (see below)
  2. Ask to have your phone unlocked
  3. Most providers will then provide you with an unlocking code which you will need to enter into your mobile phone. This may be provided immediately over the phone, or sent to you via email or post. Follow their instructions carefully. Refer to the table below for more detailed information.

As of January 26th 2013, it is illegal in the United States to unlock your phones via a third party.
Please contact your wireless provider for more information regarding their policies on phone unlocking.

AT&T Mobility Contract & Prepaid

  Cost: Free
  Phone: 1800 335 4685

  Process: The unlock code is either provided over the phone or by e-mail, and the issuing of the code can take up to 7 days.

  Restrictions: The contract period must have ended, or the account must have been active for at least 90 days prior to requesting the phone to be unlocked (they may also unlock your phone in some other situations as well). AT&T will not unlock iPhones.

T-Mobile Contract & Prepaid

  Cost: Free
  Phone: 1800 937 8997

  Process: The unlock code is provided over the phone.

  Restrictions: Account has to be active for at least 90 days prior to requesting the phone to be unlocked. T-Mobile may unlock a phone if you pay full retail price and show proof of purchase through a faxed document.

Information is correct as at 1st January 2009, and is subject to change without notice.